 The Majestic Hotel is a 5 star luxurious establishment, and Manager Robert Grant is devoted to keeping his guests happy. However his sons, Brian and Kyle are quite the opposite, troublesome and mischievous. Robert discovers for the chairman of the hotel that a Sixth star culd be rewarded to the Majectic Hotel, if a representitive is impressed, and this representitive is an undercover guest of the Majestic Hotel. But then Lord Rutlidge(Rupert Everett) and his well-trained Monkey, Dunston, check into the hotel. Dunston is trained as a jewell thief by his violent owner, Rutlidge, and Dunston attempts to escape a life of crime and with the help of Kyle and Brian, might just destroy the chances of the hotel becoming a 6-star.