 When oil conglomerate Shell stunned investors by announcing a 20 percent reduction in its proven reserves, pensions and portfolios suffered around the world. This program reveals a pattern of exaggeration and cover-up at the company s top level -- specifically involving the former chairman and head of production. An unflinching analysis of a failure in business ethics, Shell Shock raised complex and timely questions: At what point did protection of the company s image usurp shareholder interests? How did financial industry safeguards let such a crisis develop? And how can similar fiascoes be prevented in the future?